Frequently asked questions

We understand that you may have questions about how our storage facilities work. Explore the accordion below to find answers to the most frequently asked questions. If you can't find what you're looking for, feel free to reach out to us directly. We're here to make your storage experience as seamless as possible.

How often can I access my unit?

Once you have had your induction and signed the licence agreement you can access your unit 24/7, 7 days a week using your access code.

Are there lifts and trolleys?

Yes we provide trolleys in our loading bays for your use and all sites have lifts to the first floor.

How far are the units from the loading bay?

The car park is just outside the loading bay, our units are across ground and first floor so some of these may be a couple of minutes walk away from the loading bay if you are storing on the first floor.

Am I the only one with access to my storage?

Yes, we would recommend that you only share access with friends and family if necessary.

Do I need a padlock?

Our sites in Ashford and Chatham require padlocks which we sell in Reception or you are welcome to bring your own. Our Ebbsfleet site is one of the facilities in the UK which has the Noke app available, this means you can download an app to access the building and your unit and easily share access with family or work colleagues for business units.

What if I lose my key?

If you lose your key we can cut off your padlock so you can put a new lock on (additional charges apply)

Are the units free from damp or mould?

Yes, our units are all internal and we do not manually change the temperature.

How secure is the building?

We have CCTV cameras around the facility and car park areas, as well as each unit being individually alarmed. Access codes or the mobile app are required to enter the building.

Can we have collections/deliveries?

Yes, items can be left in the loading bay for collection or delivery. We will notify you of a delivery so that you can pick it up. If you require us to put these away from you then additional charges apply and you will need to sign a key consent form granting us to have access.

Can I put racking/shelving up?

Free standing racking is acceptable and a great way to help organise business stock or keep your belongings tidy.

If I pay upfront do I get some money off?

We offer further discounts for pre-payments for 6 months or 12 months.

What is the minimum storage rental period?

We offer storage for a minimum period of 2 weeks.

What ID do I need to bring to sign up?

We will need to see some photo and address ID, this can be a driving licence or passport, and a copy of a utility bill or bank statement.

How easy is it to upsize or downsize later on?

Very easy! We will show you some other size options and then we can simply transfer you over in the system and you will just need to sign a new licence agreement and pay for any difference.

Do I have to take insurance cover?

If your goods are worth storing then insurance cover is a must. We can provide this and will discuss the value of goods with you to agree a level of cover suitable for the items you are storing. The level of insurance cover can also be changed at any time so if you need to store something with a higher value (even if only temporarily) we can ensure you are covered correctly.

What if the unit I have chosen isn't big enough when I move in?

Don’t worry! We have plenty of options so we can have a look at a more suitable size on the day, or it might be that you simply need to take an additional, smaller unit. Packing the unit in an organised way will help to ensure you make the most of the space, so we would encourage you to stack items safely where possible to utilise the height as well as the floor space.